SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(166)Attribute Ratings
Reviews
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November 04, 2023
Another good solution from SAP in case you already integrated couple of products from this vendor
Mainly as an e-commerce solution: product content management, order management, catalog management, management of marketing campaigns/discounts. In our case we are using it to B2B e-commerce management. Especially useful for managing stocks and variety of products. On top of that we are using it extensively for marketing campaigns management and analytics.
- Product content management
- Order management
- Scalability
- High Costs (very)
- Usability is not very intuitive
- Poor documentation
October 26, 2023
SAP Commerce Cloud Review
It's like having a Swiss army knife for your e-commerce needs. This platform can address a variety of business problems and scenarios, and its scope is pretty expansive. Since I have implemented SAP Commerce Cloud for my customers, it's hard to describe a single use case but there are several I can address. Online Store Management: This is the most common use. It allows us to list products, inventory, and orders and provides a really good and seamless experience. Multi-channel selling: This feature allows us to sell not only on your website but in other channels, like mobile apps, social media, and marketplaces, and with this tool, you reach a wider audience. Personalization: This is really cool. It allows us to customize the shopping experience for each customer by recommending personalized products, offers, and pricing to enhance customer satisfaction. B2B and B2C E-commerce: This feature is also cool because it has the tools to allow you to sell to other businesses or directly to consumers. Technically, it allows us to solve some of the most common business problems, such as limited e-commerce access, inefficient order processing, lack of personalization, scalability, and complex B2B transactions.
- Order Management
- Content Management
- Multi-channel selling
- Scalability
- Pricing
- Customization at a core level
- Learning Curve
- Performance optimization
- Localization and Globalization
The SAP Commerce Cloud is used for our key e-commerce markets and helps us to reach our B2B customers to enable them to use a quick and easy way to place orders online
- content management
- promotion engine
- product data handling
- Marketplace capabilities
- Monolithic architecture that holds a certain complexity in terms of customizability
SAP Commerce Cloud is integral to our organization, enhancing customer experiences, streamlining order management, and providing valuable analytics. It's our go-to solution for scalable, personalized e-commerce.
- Personalized Customer Journeys.
- Omni-Channel Integration.
- Data-Driven Insights.
- Simplifying the customization process.
- Improved documentation.
- Greater visibility into the platform's performance.
We utilize SAP Commerce Cloud for managing our online sales and customer interactions. The platform aids in addressing the challenges of complex supply chains and regulatory compliance by centralizing data and processes. Our use case extends from inventory management to customer service, ensuring seamless operations. Integrated analytics are beneficial for market insights, although there’s a learning curve to fully exploit its capabilities. Real-time data processing is crucial for maintaining regulatory compliance and meeting customer expectations. Despite its robustness, the initial setup was complex, and the user interface could be more intuitive. The scalability of SAP Commerce Cloud, however, aligns well with our evolving business needs, making it a viable long-term solution for our digital commerce operations within the intricate landscape of the chemicals industry.
- Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
- Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
- User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
- Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
- Integration Challenges: difficulty with integrating our legacy inventory systems.
October 25, 2023
Feels quite outdated
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does the job but the experience is a bit dispersive - there are many backend to login in order to manage all the ecommerce properties. Also, SAP CC requires quite an effort in terms of maintenance, updates and it is not very scalable.
- order management system
- customer administration
- scalability
- architecture
I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.
- B2C and B2B Webshops
- Online Product Catalog
- Reactive user interface development
- Easy to navigate end user experience
- Direct inbuilt interface with SAP for order management and fulfillment
- SAP Commerce Cloud does not have large market share
- More industry specific templates are needed
- Better performance monitoring and tuning tools are needed
September 02, 2023
SAP Commerce Cloud
SAP Commerce Cloud is one of the best platform for selling products directly to customers. We are using B2C model and it has reduced the time to market and also enabled the trust of customers about products.
- Easily integration with SAP S4HANA
- The Shopping experience is smooth
- Support API for integration with non-sap products
- Customized reports are available
- Less knowledge sharing platform available
- User interface should be improvise for better experience of end users
- Needs to work on Costing
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
- SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
- Deployments are done well, and builds are created quickly with no crashes or issues.
- SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
- It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
- HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
May 18, 2023
Commerce Cloud for Enterprise
eCommerce shops b2b and b2c. we need to harmonize the technology behind webshops. we have 4 different Business units and not all are using the same solution and at various levels of maturity and needs.
- harmonize one solution
- integrate with SAP ERP
- Preferred service is great
- User Experience
- Smart Edit ease of use for content management
May 18, 2023
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
We have a global B2B & B2C template
- Integrations
- Enterprise
- Scalable
- not user friendly CMS
- Low code / No code
- Lack of development partners
March 26, 2023
Commerce Implementation for the enterprises
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
- Deployment
- Debugging
- Setting up environment specific variables
- Isolating and monitoring server
- Cleaner separation between different servers
- build pipeline customization
- access related issues
- troubleshooting without SAP intervention
January 09, 2023
Another one of SAP's beautiful tools
Since I first put this software in place, it has played a key role in protecting the company's business operations. It was also seen as a crucial platform for managing all virtual and online business operations. The database will at least serve as a guide for further adjustments, so I also find this program to be extremely helpful as a backup in the future in case I want to modify the company's regulations, structure, or just the commercial activity.
- Easy-to-use and functional tools
- Efficient tools management
- Integrates well with other platforms
- User maintenance needs improvement
- Some tools are quite slow and laggy
- Some functions are outdated and need to be updated
November 08, 2022
Relook the e-commerce journey using SAP Commerce Cloud
The solution designed was powered by SAP Cx suite of applications and
led to a complete front office transformation through
– SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design
and backed by SAP S4/HANA to implement the desired digital transformation.
The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers
& sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the
company engages with its customers and dealers. The first Spartacus implementation
in India and first in construction equipment industry.
Helped in automating the manual processes and reducing the overall turn around time.
Post implementation there has been a significant increase in the number of customer registrations.
First mover advantage in construction equipment industry with single platform for all requirements
Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.
- Commerce engine works really well and easy customization journey for end users
- Seamless integrations with SAP system at the backend
- Promotions engines are easy configurable for business users to publish the promotions
- Headless architecture helps client to have better frontend experience
- Should have some libraries in-build to create dashboards and reports
- Should have simplified flow for the oData integrations with non-SAP systems
September 29, 2022
SAP Commerce Cloud in market
End to end B2B and B2C ecommerce website for Retail, Automotive domain customers. This also includes integration to other SAP products using Datahub or SAP cloud platform integration. Business problems include - New greenfield commerce website or upgrade of existing website due to performance constraints. Scope includes estimation, discovery, refinement , agile development and training.
- B2B Commerce Handling
- SAP suite Integration
- Product Catalog Handling
- Price and Order Management
- Spartacus Raodmap
- Composable Architecture
- Agile development and deployment
July 21, 2022
SAP Commerce Cloud actually delivers
We use SAP Commerce Cloud for our B2B business selling POS products. Our previous solution was not integrated and required manual maintenance, data entry, and coordination between multiple groups. In addition, keeping the product list updated along with approved images required a separate team to manage. We had new requirements for user sign-on with the Assisted Service Module (ASM), so regional sales reps could order products on behalf of our B2B Partners.
- Seamless integration with SAP backend for master data and sales order creation.
- Image management and integration with OpenText Media Manager.
- Business users can manager the product catalogs with ease.
- Global platform with country-specific sites for language and currency.
- Make migration from Accelerators to Spartacus more seamless.
- PIM features/use cases.
- User Maintenance/administration.
April 26, 2022
Easy to use, Easy to learn
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
- Build and deployment is faster and easier
- Development is easy with service layer implementation
- Extensible and Flexible solution
- can use OOTB functionalities with little configuration
- Canceling the deployment takes a lot of time and we are helpless without SAP support
- Production deployment gets stuck and we are helpless without SAP support
- Support for OOTB issues/ deployment issue should be improved
April 05, 2022
A fantastic modern E-commerce solution!
Score 9 out of 10
Vetted Review
Verified User
The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.
- Intelligent selling services
- Product content management
- Order management
- An in-depth analytics dashboard could be added as a backend feature.
- Pricing can be decreased.
- Learning materials on the interface should be provided.
March 11, 2022
SAP Commerce Cloud is a great product but pricing needs to be reevaluated to make it competitive .
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
- End to end purchase flow
- Easy to configure promotions
- Good support
- Pricing
- Making package a bit lighter
March 07, 2022
SAP commerce cloud review by a Hybris Developer
we use SAP Commerce Cloud to do the deployments on the testing environments of our project and also to do deployment on the production environment, we also use SAP Commerce Cloud to create builds of different releases which are then deployed on various environments, we use Backoffice also for all the testing and production environments which are used in our project, we use HAC to do many things like running Flexi queries, SQL queries, importing and exporting of Impex files, etc. One problem we face with Backoffice of testing environment is that when we enter the login credentials then it keeps on refreshing but doesn't let us log in to the account ..we have to try several times then only we are able to log in..which is quite hectic every time if the same thing happens.
- deployments are done quite well
- builds are created quite efficiently without any faults and errors
- the Backoffice and HAC of SAP turns out to be very helpful in the day to day tasks for the Hybris developers
- we can check for all the deployments done on each environment and the builds created and deployed on each environment
- SAP Commerce Cloud reduces the manual work thus increasing the work efficiency of developers
- logging in to the Backoffice for the testing environment creates a lot of ruckuses, it doesn't let us log in in a single attempt, the page keeps on getting refreshed every time we enter credentials.
- HAC sometimes works very slowly and doesn't show any error messages, it just gets stuck
March 04, 2022
Satisfaction with Commerce Cloud
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and it works well. It caters to the various unique needs and desires of all the customers. We have faced problems while deployment mainly for which we connect to SAP support.
- caters to customer needs
- delivering personalized experiences
- maintains standards for structuring the code
- fetching country from zone or area
- Spartacus is not fully built
- It has really high maintenance cost
February 28, 2022
Robust solution for long term projects
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
- B2B and B2C
- Products design
- Hard to understand payment module flows
February 26, 2022
Our New Life: SAP Commerce Cloud
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C
experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı
dealers are now able to access the product portfolio, technical specifications,
visuals and technical drawing documents, and prices in the same workspace. On the
same platform, specially designed screens allow dealers to order the products:
offer, order, and delivery processes can be carried out in one digital
environment from end to end. On the platform, dealers can instantly access
reports such as order, shipment, delivery, and current statements whenever they
want. The SAP Commerce Cloud solution was integrated online with the back-end
system S/4HANA, enabling the simultaneous execution of business processes.
- Product listing
- Ease of shopping
- One workspace for every need
- Reporting
- Performance issues, especially s4 integration for pricing
- Customer friendly screens (maybe easier to use-design may be changed)
- Not have a room to enhancements
February 24, 2022
Wish we could improve more
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
- product definition
- price calculation
- User experience
- Performance
- Bundling
- Solr
February 04, 2022
Sufficient and flexible for e-commerce needs.
When
connecting SAP Commerce Cloud with current ERP systems, this feature comes in
handy.
For
the purposes of order management.
It
is also useful for dealing with sales and customer service.
- New features are added on a regular basis.
- Integration with technologies like ERP is easy.
- Subscription options for SAP Commerce Cloud are costly